Customer Service — Articles and FAQs

Verifying your PayPal account ensures a higher level of confidence in the buying process and reduces the risk of fraud for both you and Crucial®.

A free carrier (FCA) is a trade term requiring the seller to deliver goods to a named airport, terminal, or other place where the carrier operates.

If you received a cancellation notice from us by email in most cases it's because we were unable to validate key information on your order.

All our products come with a 45 day money back guarantee period. If you order one of our products using our Crucial® System Scanner or Crucial Advisor Tool on our site, we guarantee they will be compatible or your money back.

Your best bet for finding a quick answer is to search our tech support site, but if you need to contact us, it's easy!

To claim tax exempt status in our online store, you need to create a Business, Government, Educational, or VAR entity account.

View a list of some of our most frequently asked questions about our order and tax policies.

We guarantee that our products will be free from defects in both materials and workmanship affecting form, fit, and function.

Opening up your system and adding Crucial® upgrades should in no way void your original warranty.

The System Scanner Tool should open in your default web browser immediately after running the .exe file downloaded from our website.

We are legally required to collect sales tax in the states where Micron has a business presence.

We can offer Net 30 credit terms to qualified customers with an active order history or applicants who place an initial order of $2,000 or more and show potential for buying memory on a regular basis.

When placing an order with Crucial.com your credit card statement could show two pending charges. The first is to check there is a sufficient balance available, the second to clear the final sale.

Government funded agencies are automatically approved for Net 30 Terms. We offer Net 30 credit terms to qualified business or VAR customers with an active order history (£1,200/€1,500 ex VAT or more in the past three months).

General VAT questions for the EMEA (Europe, the Middle East, and Africa) region.

To cancel or change an order, first check the status of your order to ensure that it has not already shipped. If a cancel option is displayed, you may cancel or change your order online.

The International Chamber of Commerce (ICC) created and maintains a series of trade terms used for business-to-business transactions. These are intended to represent the most common elements of a sales transaction.

CrucialはメモリとSSD製品に確かなパフォーマンスソリューションと、お使いのシステムに優れた保証をご提供します。高品質の製品の違いを実感できます。

お使いのシステムのメモリやSSDをアップグレードすることに不安ですか？Crucialでリスクを気にせずにメモリやSSDを安心して購入することができるようにご紹介します。

Get access to account information, order history, and password help.

使用可能なクレジットカードの種類、決済方法など、支払情報に関するよくある質問への回答をご確認いただけます。

Get answers to frequently asked question regarding orders and shipping information such as order status, cancelling an order, and contacting customer service.

Get answers to frequently asked question regarding sales tax, tax exemptions, and refunds.

Get answers to frequently asked questions regarding Crucial's return policy.

Get answers to frequently asked questions regarding Crucial's privacy policy and virus free protection.

Visit our Press Contacts page to contact our public relations team. The PR team provide information about product samples and handle any media enquiries.